Get in touch
Contact
Reach us during clinic hours. If your question is clinical — a dose, a reaction, whether something is right for you — say so when you make contact, and it goes to a practitioner rather than the front desk.
If it is urgent
How to reach us
Everything below reaches the same clinic; saying which kind of question you have is what routes it.
- Message +27 66 107 7224
The quickest written channel, and the one most patients use. - Telephone
- +27 66 107 7224
- In person
- 2nd Floor, Lifestyle on Kloof, 50 Kloof Street, Gardens, Cape Town, South Africa
Clinic visits are by appointment. - Hours
- Monday to Friday — 09:00 – 18:00Saturday — 09:00 – 15:00Closed on public holidays.
- Appointments
- genxclinics.co.za/bookings
A question about an order
Most order questions are answered faster in your own account than by us.
Sign in and open the order: it carries its own timeline — when it was placed, when it was paid, when it was dispatched, and the tracking reference once it is on its way. If something on that timeline looks wrong, tell us the order number when you make contact and we can start from the same place you are.
Damage, a delay, or a package that arrived warm should be reported as soon as you notice it — what to do, and the time limits.
Privacy requests
Requests about your personal information are handled separately from support, as the Protection of Personal Information Act requires.
You may ask what we hold about you, have it corrected, withdraw a consent, or ask us to delete what we are not required to keep. Until a dedicated address is published, address the request to the Information Officer at the clinic — in writing at 2nd Floor, Lifestyle on Kloof, 50 Kloof Street, Gardens, Cape Town, South Africa, or by telephone on +27 66 107 7224 — and say clearly that it is a request under POPIA so it is routed correctly. What we hold and why →
Reporting a security problem
If you believe you have found a vulnerability in this site, we would rather hear it from you than read about it.
Report it through any channel above, marked for the attention of the site administrator, and include enough detail to reproduce it. Please do not access, alter or download anyone else’s data while demonstrating a problem — a description is enough, and we will take it seriously without one.
Most answers are already written down.
The frequently asked questions cover pricing, prescriptions, delivery and repeats. If yours is not there, we would like to know.